Lead People Operations Manager (d/m/w)
ZEAL Network SE • Hamburg
Hamburg
ZEAL Network SE is an international, listed group of companies that has been creating exciting and entertaining lottery experiences for over 20 years. In Germany, we are the largest provider of online lotteries through our brands, LOTTO24 and Tipp24. In Spain we work with the second largest national lottery, ONCE. Through ZEAL Ventures, we are involved in exciting e-commerce start-ups such as Omaze and DAYMADE. We have 250+ employees from various countries who act independently and think in a visionary way. Our corporate culture is characterized by team spirit, empowerment, and high ambition. Together we have a clear goal: to encourage people to dream.
We are seeking an experienced and proactive Team Lead, People Operations to guide our People Operations team and oversee daily People & Culture topics with a blend of leadership and hands-on involvement. This role plays a crucial part in optimizing People & Culture processes, driving compliance, and delivering excellent service to employees and managers.
Your tasks:- Lead, mentor, and manage a small team of People Operations specialists, setting performance goals, providing ongoing feedback, and fostering a culture of continuous improvement.
- Oversee payroll, employee data management, onboarding/offboarding, and other key operational tasks to ensure timely and accurate People & Culture service delivery.
- Ensure compliance with labor laws and regulations, managing reporting and audit requirements, and addressing complex People & Culture issues as an escalation point.
- Prepare and analyze People & Culture (P&C) reports to support leadership decision-making, including headcount reports, turnover metrics, and compensation analysis.
- Collaborate closely with other P&C functions (Talent Acquisition, Learning & Development) to align team activities with broader organizational goals.
- Drive process improvements, refining P&C policies, systems, and workflows for enhanced efficiency, scalability, and employee experience.
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Minimum of 5 years of experience in People Operations, with hands-on experience in P&C systems and payroll tools (e.g., Bob, Workday).
- First experience in a leadership role, demonstrating effective team management, coaching, and mentoring skills.
- In-depth understanding of People & Culture processes, policies, and labor laws, with a strong focus on compliance and operational excellence.
- Proven ability to manage a high volume of tasks with attention to detail and prioritization.
- Strong interpersonal and communication skills, with a collaborative approach across departments and stakeholders.
- Problem-solving mindset with a proactive approach to identifying and implementing process improvements.
- You are fluent in English and German
- A state-of-the-art company culture of a modern and successful e-commerce company
- A highly competent, interdisciplinary team in which you can actively contribute with your knowledge and ideas
- A product organisation that supports your personal growth plus a yearly development budget of EUR 1,500,- for your development
- No micromanagement, but a lot of trust into your ability to deliver and perform
- Independent and innovative way of working and a believe real flexible work. You can take your unlimited vacation days spontaneously; we work in a hybrid model and provide you with technical home office equipment,
- Once a quarter a company event where we all get together and celebrate, as well as regular team events and small get-togethers
- Challenging tasks and lots of fun!
Sounds exciting? Great! We're looking forward to receiving your online application.
BENEFITS & PERKS
Employee Stock Purchase Program (ESPP)
Own a part from the company with our special stock purchases packages
Events
We attach great importance to celebrating our team and our successes, e.g. with quarterly company events like summer event, christmas party, hackathons + additional team events
Development & Growth
We support our employees in further training and advancement with 1500€ training budget per year,language courses and our internal ZEAL Academy
Shopping Discounts
With “Corporate Benefits”, you can save some money when shopping
Anniversary Gifts
We value commitment and like to celebrate every employee with a little something.
Welcome Merch
You will be provided with useful goodies right from the start.
Flexible & Hybrid Working Model
Individual life circumstances require flexible working models - which is exactly what we offer to guarantee a good work-life balance.
Unlimited Vacation
Can be used in addition to our 30 days annual leave, after agreement with your manager, as long as you are delivering as expected.
Workation
Work from the EU/EWR for up to 4 weeks per year (other countries after individual assessment potentially possible as well)
Company Lunch
Healthy Tuesday, Pizza Thursday, Lunch Lottery
Massage
Especially sedentary activities and office jobs demand a lot from the body - we counteract this with subsidised on-site messages every 2nd wednesday
Mobility
We offer a monthly mobility budget of 20 euros, which can be used flexibly for various transportation options
Gym
EGYM Wellpass offers employees a wide range of activities, where everyone can find exactly the activities that suit their individual preferences