Customer Operations
ON THE FRONT LINE
Our goal is to delight customers through their preferred channels and deliver exceptional satisfaction. We achieve this with a passionate team that loves technology, data, and innovation. Using Zendesk as our omnichannel tool, we’re driven to enhance the lotto experience. Join us for a fun, collaborative journey in making our customers happier than ever!
Our team set up
We protect customer data and provide excellent support by addressing all questions and queries.
Payment, Fraud & Verification
We prioritize protecting customer data, focusing on investigating and analyzing cases. We provide regular insights into statistics and facts for the business and handle complex escalations. Occasionally, we interact directly with customers, supporting over 2,000 big winners annually, including 1 to 2 millionaires, helping make their dreams come true. Our team brings diverse expertise, collectively driving our vision in payments, fraud, and verification.
Customer support
We are dedicated to providing our customers with the best support possible, no query is too complicated; we will find an answer. Customers can reach us through various channels, including phone, email, chat, and self-service. We handle a total of 25,000 contacts per month, striving to maintain a satisfaction rate of over 90%. In a dynamic environment, we operate with flexibility and autonomy, earning the trust to consistently deliver excellent results.
Interested in joining one of our Customer teams?
